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This blog isn’t meant to trash companies. The purpose is to help you create better sites so that you can increase conversions and make more money.  But I do believe that by revealing what some companies do wrong we can all learn.  One company that does plenty wrong and has personally wronged me many times is Charter Communication. 

I’ve never dealt with such a sloppy company as my old cable company, Charter.  In any other industry the laws of the free market would have killed Charter – or they would have responded and improved their service to save themselves – but with all the monopolies in the cable market Charter has been able to survive. 

A few months ago I finally got tired of Charter constantly screwing up my bill, providing poor cable and Internet service, and then not being able to get an intelligent person on the phone when I called.  After months of calls and multiple dropped calls I dropped Charter Communications.  It was the best thing I ever did.  I replaced Charter with Direct TV and haven’t had a problem since.  My reception in clear, my Internet service works, and my bills are correct.  In a year and a half I probably called Charter’s customer service 15 times.  I have only called Direct TV once, and that was to order new service. 

If communities are ever freed from the cable monopoly we will see an end to the poor service we get from companies like Charter.  There’s never and excuse for poor customer service.  Eventually Charter will pay for all the years they took advantage of those that had to deal with them because of unfair monopolies.